Learning from Feedback and Enhancing Product Line
Sabi had a busy morning chatting with customers. She ran out of Basil Tea boxes, bringing in ₹620.
That day at the shop was a bit different. In addition to her usual bookmarks and Basil Tea, Sabi displayed some products she was still developing, hoping to get feedback.
She had been crafting 6 ISRO rocket and satellite models for a while and planned to introduce them the following weekend. From her conversations with customers, Sabi learned that people wanted more information about the rockets. For example, one man asked about the full name of the PSLV rocket. They discussed that PSLV stands for POLAR SATELLITE LAUNCH VEHICLE and what the word “polar” means.
So, Sabi thought it might be a good idea to include some information cards and videos alongside the 3D models. The park where the shop is located often gets visits from government officials, and many of them showed interest in the rocket models that day.
All this feedback got Sabi thinking about ways to improve her display for the next weekend.
Oh, and she was also preparing a new batch of Basil Tea leaves. Hopefully, they would be ready for the next weekend’s rush